Webinar:

Streamlined workflows in Live Operations—4 enhancements to help agencies do more with less

—

Wed

Sep

2024

Hear Stan Parkford, Swiftly's Director of Implementations, and Efren Guzman Magdaleno, Implementation Manager, discuss "Streamlined workflows in Live Operations—4 enhancements to help agencies do more with less."

Many customer service representatives and dispatchers lack a detailed, real-time picture of their network, resulting in longer issue-resolution times for complaints and incomplete predictions.

This webinar will demonstrate how four new updates to Live Operations offer highly efficient workflows to operations and customer service professionals.

Many customer service representatives and dispatchers lack a detailed, real-time picture of their network, resulting in longer issue-resolution times for complaints and incomplete predictions.

This webinar will demonstrate how four new updates to Live Operations offer highly efficient workflows to operations and customer service professionals.

Featuring

Stan Parkford

Director of Implementations

Swiftly

Efren Guzman Magdaleno

Implementation Manager

Swiftly

What’s a Rich Text element?

Add to Google Calendar

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Streamlined workflows in Live Operations—4 enhancements to help agencies do more with less

Many customer service representatives and dispatchers lack a detailed, real-time picture of their network, resulting in longer issue-resolution times for complaints and incomplete predictions.

This webinar will demonstrate how four new updates to Live Operations offer highly efficient workflows to operations and customer service professionals.

September 4, 2024 11:00 AM

Add to Google Calendar Add to Apple Calendar Add to Outlook Calendar

What’s a Rich Text element?

Test

Static and dynamic content editing

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Featuring

Stan Parkford

Director of Implementations

Swiftly

Efren Guzman Magdaleno

Implementation Manager

Swiftly

Featuring

Stan Parkford

Director of Implementations

Swiftly

Efren Guzman Magdaleno

Implementation Manager

Swiftly

Webinar:

Streamlined workflows in Live Operations—4 enhancements to help agencies do more with less

Featuring

What’s a Rich Text element?

Static and dynamic content editing

How to customize formatting for each rich text

What’s a Rich Text element?

Static and dynamic content editing

How to customize formatting for each rich text

Featuring

Featuring

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